隐私政策

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service ("GOTCM") and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Application refers to GOTCM, the software program provided by the Company used for clinic management.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Alphacloud Sdn. Bhd., B-01-05, Block B, Pacific Place Commercial Center, Jalan PJU 1a/4, Ara Damansara, 47301 Petaling Jaya, Selangor.
  • Country refers to: Malaysia.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It includes third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
  • Personal Data is any information that relates to an identified or identifiable individual, crucial for clinic management operations and patient care.
  • Service refers to the Application.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • User means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When you register an Account with Us, subscribe to Our Service, and while using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Clinic Name
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Business Registration Number (SSM) and document record
  • Other data relevant to clinic management, such as appointment scheduling, patient records, and billing information.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This information is vital for improving service functionality and user experience in a clinic management context.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, You may not be able to use some parts of our Service.

Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service specifically tailored for clinic management and healthcare service provision.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user, including patient management, appointment scheduling, and access to healthcare records.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us related to clinic management and healthcare services.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. This is particularly relevant in the healthcare context, where the sensitivity of the data we manage requires us to implement robust security measures, including data encryption, secure data storage solutions, and regular security audits to prevent unauthorized access or data breaches.

Our Service, tailored for clinic management, incorporates industry-standard security protocols to ensure that data, especially sensitive patient information, is handled with the utmost care and protection. We employ physical, electronic, and procedural safeguards to protect Personal Data, and we regularly update our security practices to keep up with new threats and advancements in technology.

Payment Information

For payments, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

Third-Party Services

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Sharing and Disclosure

Our commitment to protecting your privacy extends to how we handle your personal information. Except as described in this policy, we do not disclose your Personal Data to third parties without your consent. The circumstances under which we may share your Personal Data or disclose it to third parties include:

  • With Service Providers: We may share Your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We have agreements in place with our third parties that are committed to ensuring the security and confidentiality of your data.
  • For Business Transfers: In the event that the Company is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of the Company's assets, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g., due diligence), some or all Personal Data may be shared or transferred, subject to standard confidentiality arrangements.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company, any subsidiaries, joint venture partners, or other companies that we control or that are under common control with Us.
  • With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
  • With other Users: When You share personal information or otherwise interact with public areas of the Service, such information may be viewed by all users and may be publicly distributed outside.
  • With Your Consent: We may disclose Your personal information for any other purpose with Your consent.
  • For Legal Compliance and Protection of Rights: We may disclose Personal Data if required by law, or if we have a good faith belief that such action is necessary to comply with legal processes served on us, protect and defend our rights or property, protect the safety of our users or the public, or protect against legal liability.

Compliance with Laws

We will disclose your Personal Data where required to do so by law or subpoena, or if we believe that such action is necessary to:

  • Comply with the Law or Respond to Legal Process or Lawful Requests: Including from law enforcement and government agencies.
  • Protect Our Rights, Privacy, Safety or Property, and/or that of You or Others: Including to enforce our terms and conditions and other agreements, and to protect against fraud and malicious activity.
  • Prevent or Address Fraud, Security, or Technical Issues: Or to protect against harm to the rights, property or safety of the Company, its users, or the public as required or permitted by law.

In fulfilling these responsibilities, we commit to acting in accordance with our Privacy Policy and with the applicable legal standards, ensuring the confidentiality and integrity of your Personal Data.

Children's Privacy

Our Service does not specifically address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

We use cookies to provide you the best possible experience. But don't panic - we won't share any of your data. You can find more information about our cookies here.